Customer-oriented automation gives pharmacies more time to pay personal attention to their patients. Ceban Automation supports pharmacies in increasing patient satisfaction, but also in optimising their processes.

Customer-oriented automation for pharmacies

Ceban Automation offers different automation solutions for pharmacies, namely:

Solutions for medication dispensing
With the Pharmaself24, a pharmacy customer can get medication or self-help medication from the dispenser 24 hours a day, 7 days a week. Pharmacies that also use the Pharmaself24 during opening hours create time to give personal attention to patients who need it most. With more than 700 vending machines installed, we reach approximately 4,000,000 patients per year.

Queue management solutions
The Q-Manager is an intelligent sequence number system that allows pharmacies to manage the queue intelligently.  This creates peace and quiet in the pharmacy, which increases patient satisfaction. With Q-Manager, the pharmacy team can give personal attention to patients, even when it is busy.

Digital signage solutions
Ceban Automation improves the patient’s waiting time experience in pharmacies with narrowcasting solutions. Pharma Channel is the narrowcasting channel for pharmacies and Praktijk TV is the narrowcasting channel for the wider healthcare sector. Via a screen, customers receive targeted information about, for example, the current waiting time, new medication or seasonal lifestyle tips.